Acorn bead will do it's utmost to ensure that your goods are forwarded to you quickly and safely. Once your order is validated, your goods will be shipped. Goods in our warehouse will leave within 48 hours.
For Volume and Wholesale orders or If your merchandise is out of stock it may take up to 4-6 weeks to receive your goods. You will be notified if this is the case.
Goods are packaged and labeled for easy reference. Fragile goods are given special attention. We do our best to protect your product, we do not assume any responsibility for lost or goods damaged in shipping. We recommend adding insurance to your package.
Shipping from AcornBead.com is handled by FedEx, which requires a physical street address. FedEx will not deliver to a Post Office Box and requires a signature upon receipt of all packages. To view the FedEx shipping policies please visit FedEx at http://www.fedex.com/us/privacypolicy.html
Your shipping cost is calculated by weight and destination. We do not mark up shipping cost. The cost you are charged is directly from your shipper of choice. We do not apply handling charges unless your goods are returned to us within 48 hours and approved as a valid return (Retail Order only). See full details of return policy.
If your order exceeds $1000 US dollars or you live in an area not serviced by FedEx, please contact us if you require shipping alternatives.
Wholesale/volume orders are dependant on quantity; all items specify wholesale/volume minimums. Certain items are not available for wholesale/volume pricing such as rare or antique items. As most wholesale/volume orders are made specifically for you. We do not accept returns on wholesale/volume orders.
If you are not sure of an item you want to order at wholesale/volume please enquire, we will give you more detailed information to ensure you are satisfied.
If you are looking for something not available on the site within our area of specialty custom wholesale/volume orders are also available. Please enquire or write to us using our contact form.
You may be charged import duties and taxes that are levied once a shipment reaches your country, state or province. Customs clearance charges are your responsibility as we have no control over these charges and cannot predict what they will be.
As customs charges vary widely from country to country, please contact your local customs office for further information. Please Note: If a shipment is rejected because of customs clearance charges you will be responsible for any fees incurred.
Canadian customers will be charged 7% GST. Ontario customers will be charged 8% PST. Ontario wholesale/volume customers can apply for PST Exemption. Orders processed without exemption clearance will be charged PST regardless of status.
Unfortunately, no. for security reasons we require a physical (street) address for door-to-door delivery.
Acorn Bead will take the utmost care with your goods. Your order will be securely packaged. Goods damage in transit is the responsibility of the shipper. If your goods arrive damaged, contact you shipping company. We recommend that all your orders are insured.
All shipping costs on returned items are paid by the customer. A 15% re-shelving charge is levied on returned goods.
Returns must be received within 7 days of receipt of goods. All returns must be in their original condition and "Lots/Parcels" must be returned in their entirety. Acorn Bead.com reserves the right to reject returned item(s) if the above conditions are not met.
Acorn Bead does its utmost to make sure the goods you order are the goods you really want. Colour photos of the items you are ordering are associated with your order to ensure no confusion. A record of your order is kept online for your reference, just sign in to your acorn account to view your past orders or orders in process.
Wholesale/Volume orders are non-refundable; please ensure that the goods you order are what you really want.
Acorn Bead does its utmost to make sure the goods you order are the goods you really want. Colour photos of the items you are ordering are associated with your order to ensure no confusion. A record of your order is kept online for your reference, just sign in to your Acorn account to view your past orders or orders in process.
In order to purchase from www.acornbead.com customers must complete our online registration form. The information collected is essential in order to process and deliver your order. Non essential information is requested in order to serve you better in the future. We respect your privacy, we do not share personal information we have collected about you unless it is directly to those parties who are delivering or processing your payment.
A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. Cookies enable us to track and discern the interests of our customers to enhance the experience on our site and future content and products.
We provide basic name address information to shipping companies such as FedEx to handle the delivery of your product. We use 2checkout.com as a secure and safe portal for financial transactions. 2checkout.com is a safe and efficient way for us to handle financial transactions.
To learn more about 2checkout.com privacy policies click the link below.
https://www2.2checkout.com/documentation/privacy_feb7_2005.htm
Providing an absolutely secure environment for all financial transactions is of primary importance to Acorn Bead.com. To this end, unless requested otherwise by a customer, we conduct all transactions through 2checkout.com we believe this is the best way to protect our customer's privacy through a safe respected provider.
This website takes every precaution to protect our users' information. When users submit information via the website, your information is protected both online and off-line.
If you have any questions about this privacy statement or your dealings with Acorn Bead (www.acornbead.com) please write us using our contact form.